For Sawn planking or moulded components, Henry Venables must be notified  within 7 days if you wish to return a product if it is faulty.

Henry Venables must be notified within 6 months if you wish to return any other timber products due to a problem with them.

Because our products are custom made to your exact requirements, the 7 day "cooling-off" period as outlined in the Distance Selling Regulations does not apply.